Still having trouble?
If you have read this entire FAQ page and are still having trouble, email us (store@matandsavannamusic.com) for help.
Christmas 2024 Livestream Concert FAQ
What time does the concert start?
The concert will start at 6:00pm MOUNTAIN TIME on December 23, 2024. To help figure out what time the concert will be where you are, use THIS HANDY TIMEZONE CALCULATOR TOOL.
I've purchased tickets for the livestream - How do I watch the concert?
You will receive another email with your ticket link 24 hours before the concert starts. To watch the concert, just click on the link in this email.
I'm having trouble logging in - what should I do?
If you're experiencing issues logging in or resetting your password, you might need to create your account. If you didn't log in while purchasing your ticket, an account wouldn't have been automatically created.
How long do I have to re-watch the concert?
All livestream tickets include the ability to re-watch the concert as many times as you want until December 31, 2024.
Can I watch the concert on a TV or other device?
YES - the livestream can be viewed on your TV, but note that the casting won't start until the stream does. Here's how:
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TV with web browser app: Open the browser app on your TV, navigate to the livestream page, sign in, and start watching.
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Apple TV or Chromecast: Connect your device to the TV, open the livestream page on a browser on your mobile device or computer, sign in, and start watching. For detailed instructions, refer to the Chromecast guide or the Apple TV guide.
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NOTE: Due to Apple restrictions, iOS devices cannot Cast or Airplay directly from the Chrome web browser. However, you can use Airplay through Safari on iOS for Apple TV and other devices supporting Airplay. For more details, please refer to the system requirements here.
What if I purchased a ticket as a gift for someone else?
If you have purchased a ticket as a gift, you will need to forward the recipient the ticket link which you will receive in a separate email 24 hours before the broadcast. If you only send them the initial ticket confirmation email, they won't have the link to view the broadcast.